Support
We’re here.
Always within reach.
Check the FAQ first — most issues have a quick answer. For anything else, the form below goes straight to our inbox.
01 · Frequently asked
I signed up with a referral link but don't see the discount.
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Go to My Page → "Enter a referral code" and paste the code your friend or creator gave you. The discount activates within a minute. If it still doesn't appear, submit a support request below with the code — we'll fix it manually within hours.
How do I know my referral code is working?
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On My Page you'll see "How you joined" with either an influencer badge or a friend's name. If it shows "Signed up directly", no attribution is attached yet.
Can I apply a referral code to a booking I already made?
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Bookings that are still Pending can be adjusted — reach out via the form below with the booking ID. Completed bookings can't be changed retroactively.
How long does the discount last?
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12 months from your last booking. Every new booking extends the window by another 12 months, so as long as you keep using Inyeon it stays active.
How do I contact the team urgently while I'm in Korea?
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Email founder@koreaheung.com or DM us on Instagram. For non-urgent questions, use the form below.
I'm an influencer — how do I get paid?
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Your Influencer dashboard shows your available balance and lets you request a payout once you're over $30. We process payouts within 3–5 business days. Questions about payout details go in the 1:1 Support tab inside your dashboard.
02 · Submit a request
Include any booking IDs, referral codes, or screenshots that help us act fast.
03 · Other channels
Phone
+82-10-5358-7326Weekdays 10:00 – 18:00 KST. Excludes weekends & Korean public holidays. Outside these hours, please use email or WhatsApp.
For travelers already in Korea. We usually reply within an hour during business hours.
For general inquiries and updates. Not used for payment or refund processing.